Free CBSA OTEE Practice Exam

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1. Compare the Reference List with the Submitted List.
How many submitted codes contain a discrepancy?

Reference List

HL-4807-QN
RP-9061-AT
VX-3128-LO
DM-7405-SB
KC-1592-MR
FG-6820-PD

Submitted List

HL-4807-QN
RP-906I-AT
VX-3128-L0
DM-7405-SB
KC-1529-MR
FG-6820-PD

A. 3

B. 4

C. 1

D. 2

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2. Please identify which of the 4 lettered pictures is not identical to the reference picture.

A. Picture A

B. Picture D

C. Picture C

D. Picture B

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3. Please identify which of the 4 lettered pictures is not identical to the reference picture.

A. Picture A

B. Picture C

C. Picture B

D. Picture D

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4. Among 72 candidates attending a training session:

41 completed the Reasoning module.
38 completed the Writing module.
29 completed the Analytical module.
19 completed both Reasoning and Writing.
14 completed both Reasoning and Analytical.
13 completed both Writing and Analytical.
7 completed all three modules.

The pair totals include candidates who completed all three modules.

How many candidates completed exactly one module?

A. 44

B. 37

C. 51

D. 30

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5. A processing unit routes cases according to the following rules:

If a mandatory document is expired at the time of routing, the case goes to Supervisor Review, regardless of any other condition.
Otherwise, an unresolved identity concern or an active security alert sends the case to Security Review.
Otherwise, an incomplete declaration or an unresolved material conflict sends the case to Compliance Review.
A difference in format that has been confirmed to represent the same information is not a material conflict.
A numerical conflict involving declared quantity or weight is material unless it has been corrected or satisfactorily explained.
Only the status of each issue at the time of routing is considered.

A case has the following status:

The passport and permit are valid, although the permit expires in five days.
An earlier name discrepancy was resolved using a second identity document.
A security alert raised during processing was cancelled before routing.
The declaration is complete.
Two records show the same date as 2026-04-07 and 07/04/2026, and the equivalence has been confirmed.
The declaration lists a shipment weight of 1,250 kg, while the verified carrier record lists 1,205 kg. No explanation has been provided.

Where must the case be routed?

A. Supervisor Review, because a mandatory document will expire within five days.

B. Standard Processing, because the identity, alert, and date issues were resolved.

C. Compliance Review, because the unresolved weight conflict remains material at routing.

D. Security Review, because identity and alert concerns appeared earlier in processing.

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6. A team must schedule four activities during a work period from 09:00 to 13:00.

Activity details:

Activity P takes 45 minutes and must be completed first because all other activities depend on its information.
Activity Q takes 30 minutes and can only be performed during an external contact window from 09:45 to 10:15.
Activity R takes 60 minutes and must be completed before Activity S.
Activity S takes 45 minutes and must be the final activity completed.
Only one activity may run at a time.

Which schedule is the only valid arrangement?

A. P from 09:00–09:45, Q from 09:45–10:15, S from 10:15–11:00, R from 11:00–12:00

B. P from 09:00–09:45, Q from 09:45–10:15, R from 10:15–11:15, S from 11:15–12:00

C. P from 09:00–09:45, R from 09:45–10:45, Q from 10:45–11:15, S from 11:15–12:00

D. Q from 09:45–10:15, P from 10:15–11:00, R from 11:00–12:00, S from 12:00–12:45

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7. At the Pacific Highway Border Crossing, the following data was recorded over a five-day operational period:

Day	Passenger Vehicles	Commercial Trucks	Referrals to Secondary	Seizures Made
Monday	1,240	380	62	8
Tuesday	980	290	41	5
Wednesday	1,150	410	78	13
Thursday	1,320	355	55	7
Friday	1,580	430	93	12

Question: Based solely on the data above, which of the following statements is most accurate?

A. Wednesday had a higher referral rate (referrals as a percentage of total vehicles processed) than Thursday.

B. The day with the highest number of referrals to secondary also recorded the highest seizure rate per referral.

C. Friday recorded the highest total vehicle volume and the lowest seizure rate per referral.

D. Commercial truck volume increased consistently each day from Monday through Friday.

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8. Situation: You are reviewing documentation to confirm that a required two-step process was completed before a case was forwarded.

Protocol:

Both Step 1 and Step 2 must be explicitly confirmed in official process records before the case is considered ready to forward.
A general update, unlabelled action, or forwarding message does not confirm completion of a specific required step.
Partial completion does not satisfy the forwarding requirement.

Sources:

Process checklist: Step 1 marked complete; Step 2 section is blank.
System activity log: “Step 1 completed” recorded at 10:05; “record updated” recorded at 10:05 with no Step 2 label or completion note.
Handover email: “Both steps completed — ready to forward.”

Question: Which conclusion is best supported?

A. The handover email is the most reliable source because it states both steps were completed.

B. Step 2 completion is not independently confirmed in the official records.

C. The system log confirms both steps because two entries appear at the same time.

D. Both steps were completed and the case was correctly forwarded.

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9. A traveler arrives at your workstation and tells you they were directed there by another officer who said you could help them. The traveler appears uncertain about what they need. You have not been briefed and have no context for the referral.

What would be the least effective response to this situation?

A. Reach out briefly to your colleague to get enough context to assist the traveler effectively

B. Start with open-ended questions to understand what the traveler needs and determine the right course of action from there

C. Let the traveler know you will need a moment, confirm the nature of the referral with your colleague, then proceed

D. Tell the traveler that without context from the referring officer, you are not in a position to assist, and ask them to return to their original point of contact for clarification

E. Ask the traveler to explain their situation in their own words and work from there

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10. A member of the public sends a written message to your unit expressing frustration about an interaction they had at a port of entry. The tone is emotional but not threatening. Your supervisor asks you to draft an initial response on behalf of the unit.

What would be the least effective response to this situation?

A. Draft a brief response confirming receipt and providing a realistic timeframe for when they can expect to hear back

B. Draft a response acknowledging receipt of their message, recognizing their frustration, and outlining the next steps in the review process

C. Draft a response that addresses the substance of the person's concerns and provides relevant context for the interaction they described

D. Draft a professional, neutral response focused on the information the person needs rather than the emotional tone of their message

E. Draft a response stating that the officer's conduct was consistent with standard procedures and that all actions taken were appropriate, while noting their message has been received

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11. A client arrives at a permit office with a valid appointment confirmation for that location. The booking system shows that, after the confirmation was issued, an internal error moved the appointment to another office without notifying the client. Their current permit expires at the end of the day.

Walk-ins are not normally accepted. One protected same-day appointment remains available. A supervisor may authorize that appointment for service recovery when:

The error was caused by the office.
The error would otherwise cause the client to miss a legal deadline.
No safety-critical client is currently waiting.

The booking error has been verified, and no safety-critical client is waiting.

What is the best course of action?

A. Explain that walk-ins cannot be accepted, provide directions to the other office, and advise the client to request an extension there.

B. Assign the open emergency slot immediately, since the deadline and confirmed agency error justify making an exception without further approval.

C. Ask the client to return tomorrow with the confirmation, then support a request to waive any consequences caused by the delay.

D. Add the client to the ordinary walk-in queue, note the expiry deadline, and ask the next available clerk to decide.

E. Document the verified booking error, acknowledge its impact, seek supervisor approval for the open service-recovery slot, and explain the fallback plan.

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12. Scenario: You are reviewing data from another team that will feed into your team’s final report. You find several inconsistencies: dates are in different formats, some names are abbreviated while others are spelled out, and some required fields are blank. Your team is not authorized to change source-team data directly, and the blank fields may affect the accuracy of the final report if left unresolved.

Question: What is the most effective response?

A. Standardize the formats and fill likely blanks yourself so the report can move forward faster.

B. Contact the source team, identify the inconsistency patterns, and ask them to clarify or correct the data before you proceed.

C. Use only the clean portions of the data and leave out anything that appears incomplete.

D. Ask your supervisor to review the data quality before contacting the source team.

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13. Choose the sentence that correctly uses the mandative subjunctive and maintains parallel structure.

A. The editor required that each citation is verified and that every unsupported claim be removed.

B. The editor required each citation to be verified and removing every unsupported claim from the draft.

C. The editor required that each citation be verified and every unsupported claim was removed.

D. The editor required that each citation be verified and that every unsupported claim be removed.

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14. Choose the sentence that avoids a dangling modifier and makes the comparison logically complete.

A. After the final paragraph was revised, the writer considered the essay’s central claim more precise.

B. After revising the final paragraph, the essay’s central claim appeared more precise to the writer.

C. After revising the final paragraph, the writer found the essay’s central claim more precise than it had been before the revision.

D. After revising the final paragraph, the writer found the essay’s central claim more precise than the first draft.

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15. Choose the word that best completes the sentence:
The officer should ______ the statement with supporting notes before submitting the report.

A. Summarize

B. Substantiate

C. Postpone

D. Contradict

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