1. Read the following statements carefully:

• Every priority record is reviewed by Team A.
• No record reviewed by Team A is closed on the day it is received.
• Some records submitted online are priority records.
• Every online record that is not closed on the day it is received is copied to the archive.

Which conclusion must be true?

2. What is the next number in the following sequence?

1, 1, 4, 2, 9, 6, 16, 24, 25, ___

3. Please identify which of the 4 lettered pictures is not identical to the reference picture.

4. After processing is complete, the following rules apply to reports:

• If a report is urgent, it is assigned to Desk 1.
• A report can be assigned to Desk 1 only if it has been verified.
• Every verified report that includes an attachment is archived.
• Report T includes an attachment but was not archived.

Which conclusion must be true?

5. An organisation classifies external data incidents using the following rules:

• An incident is High Severity if accessible financial information is exposed, regardless of the number of people affected.
• It is also High Severity if unencrypted personal information is externally accessible for at least 100 unique individuals.
• An incident is Medium Severity if unencrypted personal information is externally accessible for fewer than 100 unique individuals.
• An incident is Low Severity if no unencrypted personal information is externally accessible.
• Information protected by encryption that has been confirmed unreadable is not considered accessible.
• An individual appearing in more than one exposed file is counted only once.

During one incident:

• An unencrypted file containing names for 62 individuals became externally accessible.
• A second unencrypted file containing addresses for 51 individuals also became externally accessible.
• Eighteen individuals appeared in both unencrypted files.
• A third file contained financial information for 40 individuals, but it was encrypted and confirmed unreadable.

How should the incident be classified?

6. A processing unit routes cases according to the following rules:

• If a mandatory document is expired at the time of routing, the case goes to Supervisor Review, regardless of any other condition.
• Otherwise, an unresolved identity concern or an active security alert sends the case to Security Review.
• Otherwise, an incomplete declaration or an unresolved material conflict sends the case to Compliance Review.
• A difference in format that has been confirmed to represent the same information is not a material conflict.
• A numerical conflict involving declared quantity or weight is material unless it has been corrected or satisfactorily explained.
• Only the status of each issue at the time of routing is considered.

A case has the following status:

• The passport and permit are valid, although the permit expires in five days.
• An earlier name discrepancy was resolved using a second identity document.
• A security alert raised during processing was cancelled before routing.
• The declaration is complete.
• Two records show the same date as 2026-04-07 and 07/04/2026, and the equivalence has been confirmed.
• The declaration lists a shipment weight of 1,250 kg, while the verified carrier record lists 1,205 kg. No explanation has been provided.

Where must the case be routed?

7. You are a Border Services Officer (BSO) at a land border crossing selected as the venue for a public announcement by the Minister of Public Safety. The announcement is scheduled for Thursday, October 23, at 2:00 pm. Your supervisor has assigned you to receive and triage all incoming communications related to the event using the following priority framework: 

1. A) Urgent/Important – This message must be addressed immediately. It is time-sensitive and critical to the success, security, or public image of the event.
2. B) Urgent/Not Important – This message should be addressed as soon as possible, but it is not critical to the success of the event.
3. C) Not Urgent/Important – This message is not time-sensitive, but it must be resolved before the Minister's arrival.
4. D) Not Urgent/Not Important – This message is neither time-sensitive nor critical to the success of the event. 

It is Tuesday, October 21, at 9:00 am. You receive the following email:

From: Greg Mallette, Lead Venue TechnicianTo: CBSA Event Coordination UnitDate: Tuesday, October 21 – 9:00 amSubject: Audio System – Repair Window Required 

Please be advised that the primary audio system in the announcement room has developed a fault affecting amplification levels. A repair will take approximately three hours and must be completed before the event. Both Tuesday and Wednesday work from a technical standpoint. Please confirm your preferred day so we can schedule accordingly. 

Greg 

Question: What is the correct priority classification for this message?

8. Situation: A case is submitted for advancement, but a review of the processing history shows that the required steps were not completed in the specified sequence.

Rules to Apply:

• Cases must progress through three steps in strict sequence:
  • Step 1: Eligibility review
  • Step 2: Document verification
  • Step 3: Final assessment
• No case may advance to a later step until the immediately preceding step is confirmed complete.
• If a later step was completed before an earlier step, the later step must be repeated after the earlier step is properly completed.

In this case, Step 1 and Step 3 are both marked complete. Step 2 was never completed — the case moved from Step 1 directly to Step 3.

Question: Based on the rules provided, what is the correct action?

9. Scenario: You are reviewing data from another team that will feed into your team’s final report. You find several inconsistencies: dates are in different formats, some names are abbreviated while others are spelled out, and some required fields are blank. Your team is not authorized to change source-team data directly, and the blank fields may affect the accuracy of the final report if left unresolved.

Question: What is the most effective response?

10. A traveler arrives at your workstation and tells you they were directed there by another officer who said you could help them. The traveler appears uncertain about what they need. You have not been briefed and have no context for the referral.

What would be the least effective response to this situation?

11. During your shift, a traveler at your station tells you that an officer they spoke with earlier gave them information that directly contradicts what you are now telling them. The traveler is not confrontational, but they are unsettled and want to know which answer is correct.

What would be the most effective response to this situation?

12. At a land port of entry, an adult traveller has difficulty communicating in English and is accompanied by a cousin. The cousin answers most questions before the traveller can respond, while the traveller appears uncertain and repeatedly looks to the cousin before speaking.

An approved telephone interpreter is available within three minutes. Unit guidance requires officers to:

• Communicate directly with the traveller whenever possible.
• Involve a family member only with the traveller’s informed agreement.
• Use an approved interpreter for sensitive questions when one is readily available.
• Avoid delays that do not improve the quality of service.

What is the best course of action?

13. Choose the word that best completes the sentence:
The officer should ______ the statement with supporting notes before submitting the report.

14. Select the grammatically correct sentence from the options below.

15. Read the following sentences and choose the most logical order.

1. The final message should be polite, accurate, and easy for the reader to understand.
2. Before writing a response, the writer should identify the main issue.
3. Any unnecessary details should then be removed to keep the response focused.
4. Next, the relevant facts should be organized in a clear sequence.