1. After processing is complete, the following rules apply to reports:

• If a report is urgent, it is assigned to Desk 1.
• A report can be assigned to Desk 1 only if it has been verified.
• Every verified report that includes an attachment is archived.
• Report T includes an attachment but was not archived.

Which conclusion must be true?

2. Please identify which of the 4 lettered pictures is not identical to the reference picture. 

3.

You are an officer on duty at the St. Croix Port of Entry (POE). The facility map is divided into a grid to coordinate movement and locations. Rows are labeled A–F (top to bottom) and columns are labeled 1–6 (left to right). Each grid square represents an area of 50 meters by 50 meters. All movements and decisions must follow posted directions and the rules below.

Key Rules:

• One-Way Roads: Row C is Westbound ONLY. Row F is Eastbound ONLY.
• Two-Way Roads: Central Avenue (Row D) and all vertical roads (1-6) are two-way.
• Restricted Area: The Armoury (E5) is strictly off-limits. Entry is prohibited.

Situation: You need to perform a perimeter check by driving a complete, non-repeating loop around the facility’s outer boundary road network, starting and ending at Entry Point S-1 (D1). You must obey all traffic laws.

Protocol:

• You may drive ONLY on the outer boundary road network: Column 1, Row F, Column 6, and Row C. Crossing a Row D square is allowed only when moving vertically along Column 1 or Column 6, but driving along Row D/Central Avenue or entering any interior area is prohibited.
• Row C = Westbound only. Row F = Eastbound only.
• The loop must be non-repeating, with no backtracking over any grid square, except returning to D1 at the end.

Question: Which grid square will you NOT pass through during this perimeter check?

4. What is the next number in the following sequence?

1, 1, 4, 2, 9, 6, 16, 24, 25, ___

5. An organisation classifies external data incidents using the following rules:

• An incident is High Severity if accessible financial information is exposed, regardless of the number of people affected.
• It is also High Severity if unencrypted personal information is externally accessible for at least 100 unique individuals.
• An incident is Medium Severity if unencrypted personal information is externally accessible for fewer than 100 unique individuals.
• An incident is Low Severity if no unencrypted personal information is externally accessible.
• Information protected by encryption that has been confirmed unreadable is not considered accessible.
• An individual appearing in more than one exposed file is counted only once.

During one incident:

• An unencrypted file containing names for 62 individuals became externally accessible.
• A second unencrypted file containing addresses for 51 individuals also became externally accessible.
• Eighteen individuals appeared in both unencrypted files.
• A third file contained financial information for 40 individuals, but it was encrypted and confirmed unreadable.

How should the incident be classified?

6. A processing unit routes cases according to the following rules:

• If a mandatory document is expired at the time of routing, the case goes to Supervisor Review, regardless of any other condition.
• Otherwise, an unresolved identity concern or an active security alert sends the case to Security Review.
• Otherwise, an incomplete declaration or an unresolved material conflict sends the case to Compliance Review.
• A difference in format that has been confirmed to represent the same information is not a material conflict.
• A numerical conflict involving declared quantity or weight is material unless it has been corrected or satisfactorily explained.
• Only the status of each issue at the time of routing is considered.

A case has the following status:

• The passport and permit are valid, although the permit expires in five days.
• An earlier name discrepancy was resolved using a second identity document.
• A security alert raised during processing was cancelled before routing.
• The declaration is complete.
• Two records show the same date as 2026-04-07 and 07/04/2026, and the equivalence has been confirmed.
• The declaration lists a shipment weight of 1,250 kg, while the verified carrier record lists 1,205 kg. No explanation has been provided.

Where must the case be routed?

7. A team must schedule four activities during a work period from 09:00 to 13:00.

Activity details:

• Activity P takes 45 minutes and must be completed first because all other activities depend on its information.
• Activity Q takes 30 minutes and can only be performed during an external contact window from 09:45 to 10:15.
• Activity R takes 60 minutes and must be completed before Activity S.
• Activity S takes 45 minutes and must be the final activity completed.
• Only one activity may run at a time.

Which schedule is the only valid arrangement?

8. Situation: You are reviewing documentation to confirm that a required two-step process was completed before a case was forwarded.

Protocol:

• Both Step 1 and Step 2 must be explicitly confirmed in official process records before the case is considered ready to forward.
• A general update, unlabelled action, or forwarding message does not confirm completion of a specific required step.
• Partial completion does not satisfy the forwarding requirement.

Sources:

• Process checklist: Step 1 marked complete; Step 2 section is blank.
• System activity log: “Step 1 completed” recorded at 10:05; “record updated” recorded at 10:05 with no Step 2 label or completion note.
• Handover email: “Both steps completed — ready to forward.”

Question: Which conclusion is best supported?

9. At a public licensing centre, a customer becomes overwhelmed while completing a multi-step application. They repeatedly ask for the same instructions and appear to lose track when several steps are explained together. A line is forming behind them.

The centre has a one-page checklist, a quieter side desk and a colleague who can temporarily continue serving the line. Service adjustments may be offered according to a customer’s needs without asking them to disclose medical information.

What would be the most effective response?

10. A client arrives at a permit office with a valid appointment confirmation for that location. The booking system shows that, after the confirmation was issued, an internal error moved the appointment to another office without notifying the client. Their current permit expires at the end of the day.

Walk-ins are not normally accepted. One protected same-day appointment remains available. A supervisor may authorize that appointment for service recovery when:

• The error was caused by the office.
• The error would otherwise cause the client to miss a legal deadline.
• No safety-critical client is currently waiting.

The booking error has been verified, and no safety-critical client is waiting.

What is the best course of action?

11. During your shift, a traveler at your station tells you that an officer they spoke with earlier gave them information that directly contradicts what you are now telling them. The traveler is not confrontational, but they are unsettled and want to know which answer is correct.

What would be the most effective response to this situation?

12. A member of the public sends a written message to your unit expressing frustration about an interaction they had at a port of entry. The tone is emotional but not threatening. Your supervisor asks you to draft an initial response on behalf of the unit.

What would be the least effective response to this situation?

13. Choose the sentence that is clearest and avoids ambiguous pronoun reference.

14. Choose the sentence that correctly uses the mandative subjunctive and maintains parallel structure.

15. Read the following sentences and choose the most logical order.

1. The final message should be polite, accurate, and easy for the reader to understand.
2. Before writing a response, the writer should identify the main issue.
3. Any unnecessary details should then be removed to keep the response focused.
4. Next, the relevant facts should be organized in a clear sequence.